The Crafty Boater

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Terms & Conditions

Part 1 WEBSITE TERMS AND CONDITIONS

 

By Using My Site You Accept These Terms and Conditions

 

Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, https://thecraftyboater.com (“My Site”). It is recommended that you print a copy of these Terms and Conditions for your future reference.

These Terms and Conditions were created on 01/09/2024.

Your agreement to comply with these Terms and Conditions is indicated by your use of My Site. If you do not agree to these Terms and Conditions, you must stop using My Site immediately.

The following document[s] also apply to your use of Our Site:

  • My Privacy Policy, available at https://thecraftyboater.com/privacy-policy/. This is also referred to below in Part 15.
  • My Cookie Policy, available at https://thecraftyboater.com/cookie-policy/. This is also referred to below in Part 15.

 

  1. Definitions and Interpretation
    • In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

 

“Content”

means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, My Site; and

“We/Us/Our”

means Sarah Lee Creative Services.

 

  1. Information About Me
    • Our Site is operated by Sarah Lee. I am a sole trader company in England. My registered address is Skûtsje, Lechlade Marina, Downington, Lechlade, GL7 3DL and main trading address is Skûtsje, Lechlade Marina, Dowington, Lechlade, GL7 3DL.
  2. How to Contact Me

To contact Us, please email Us at [email protected]

 

  1. Access to My Site
    • Access to My Site is free of charge.
    • It is your responsibility to make the arrangements necessary in order to access My Site.
    • Access to My Site is provided on an “as is” and on an “as available” basis. I may suspend or discontinue My Site (or any part of it) at any time. I do not guarantee that My Site will always be available or that access to it will be uninterrupted.

 

  1. Changes to Our Site

I may alter and update My Site (or any part of it) at any time.

 

  1. Changes to these Terms and Conditions
    • I may alter these Terms and Conditions at any time. If I do so, details of the changes will be highlighted at the top of this page. As explained above, your use of My Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of My Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use My Site.
    • If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless I explicitly state otherwise.

 

  1. International Users

My Site is intended for users in the United Kingdom only. We do not warrant or represent that My or its Content are available in other locations or are suitable for use in other locations.

 

  1. How You May Use Our Site and Content (Intellectual Property Rights)
    • All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Me, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
    • You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
    • You may print copies and download extracts of any page(s) from Our Site for personal use.
    • My status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
    • You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Me (or My licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
    • Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.

 

  1. Links to Our Site
    • You may link to any page on My Site. Linking to other pages on My Site.
    • Links to My Site must be fair and lawful. You must not take unfair advantage of My reputation or attempt to damage My reputation.
    • You must not link to My Site in a manner that suggests any association with Me (where there is none) or any endorsement or approval from Me (where there is none).
    • Your link should not use any logos or trade marks displayed on My Site without My express written permission.
    • You must not frame or embed My Site on another website without My express written permission.
    • You may not link to My Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.

 

  1. Links to Other Sites
    • Links to other websites may be included on My Site. Unless expressly stated, these sites are not under My control. We accept no responsibility or liability for the content of third-party websites.
    • The inclusion of a link to another website on My Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

 

  1. Disclaimers
    • Nothing on My Site constitutes professional advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be obtained before taking any action relating to My blog posts.
    • I make reasonable efforts to ensure that the Content on My Site is complete, accurate, and up to date, but I make no warranties, representations, or guarantees (express or implied) that this will always be the case.
    • If you are a business user, I exclude all implied representations, warranties, conditions, and other terms that may apply to My Site and Content.

 

  1. Our Liability
    • Nothing in these Terms and Conditions excludes or restricts My liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
    •  
  2. Viruses, Malware, and Security
    • We exercise reasonable skill and care to ensure that My Site is secure and free from viruses and malware; however, I do not guarantee that this is the case.
    • You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
    • You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via My Site.
    • You must not attempt to gain unauthorised access to any part of My Site, the server on which My Site is stored, or any other server, computer, or database connected to My Site.
    • You must not attack My Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
    • By breaching the provisions of Parts 13.3 to 13.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use My Site will cease immediately in the event of such a breach.

 

  1. Acceptable Usage of My Site
    • You may only use My Site in a lawful manner:
      1. You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
      2. You must not use My site in any way, or for any purpose, that is unlawful or fraudulent; and
      3. You must not use My Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
    • If you fail to comply with the provisions of this Part 14, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
      1. Suspend or terminate your right to use My Site;
      2. Issue you with a written warning;
      3. Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
      4. Take further legal action against you, as appropriate;
      5. Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
      6. Any other actions which We deem reasonably appropriate (and lawful).
    • We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 14.2) in response to your breach.

 

  1. How We Use Your Personal Information

I will only use your personal information as set out in My Privacy Policy, available from https://thecraftyboater.com/privacy-policy/ and My Cookie Policy, available from https://thecraftyboater.com/cookie-policy/.

 

  1. Communications from Us
    • If I have your contact details, I may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms and Conditions.
    • I will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Me, it may take up to 2 weeks for your request to take effect and you may continue to receive emails during that time.
    • For questions or complaints about communications from Me, please contact Me using the details above in Part 3.

 

  1. Law and Jurisdiction
    • These Terms and Conditions, and the relationship between you and Me (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    • If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 17.1 takes away from or reduces your legal rights as a consumer.
    • If you are a consumer, any dispute, controversy, proceedings, or claim between you and Me relating to these Terms and Conditions or to the relationship between you and Me (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
  2. Attribution

These Terms and Conditions have been created using a document template from www.simply-docs.co.uk.

 

Part 2 SALES OF ART, CRAFT & WORKSHOPS TERMS AND CONDITIONS

 

In this section of the website we have set out a number of Terms and Conditions for the following:

  • Terms of Sale– This refers to the purchase of anything from Sarah Lee Creative Services (The Crafty Boater) to include purchase of any of The Crafty Boater artwork, or workshops.
  • Delivery and Returns– This refers to delivery costs and delivery times, our returns policy and how to return an item.
  • Privacy Policy– Refers to our privacy policy for Sarah Lee Creative Services (The Crafty Boater). We recommend that you read the privacy policy before purchase.

Terms and conditions

Information About Us

The Crafty Boater and Crafty Boaters Markets are owned and operated by Sarah Lee Creative Services, a sole trader business whose trading address is Skûtsje, Lechlade Marina, Downington, Lechlade, GL7 3DL

International Customers

Please note that We only sell to customers in the United Kingdom.  We do not accept orders from, or deliver to, customers outside the United Kingdom.

Goods, Pricing and Availability

We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods.  Please note, however, the following:

  • Images of Goods are for illustrative purposes only.  There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
  • Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.
  • Due to the nature of the Goods sold through Sarah Lee Creative Services, there may be up to a 2% variance in the size,capacity,dimensions,measurements,weight, of those Goods between the actual Goods and the description.

Where appropriate, you may be required to select the required size,model,colour,number, or types of the Goods that you are purchasing.

We cannot guarantee that Goods will always be available. As the items for sale are often unique and there may be only one of that particular item.

Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues.  Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods.  However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.

We make all reasonable efforts to ensure that all prices shown on are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  All pricing information is reviewed and updated every month.  Changes in price will not affect any order that you have already placed.

All prices are checked by Sarah Lee Creative Services before your order is accepted.  In the unlikely event that an incorrect price has been shown in the shop, we will contact you in writing to inform you of the mistake.  If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order.  If the correct price is higher, we will give you the option to purchase the goods at the correct price or to cancel your order (or the affected part of it).  We will not proceed with processing your order in this case until you respond.  If Sarah Lee Creative Services does not receive a response from you within 2 weeks, We will treat your order as cancelled and notify you of this in writing.

In the event that the price of goods you have ordered changes between your order being placed and us processing that order and taking payment, you will be charged the price shown on The Crafty Boater shop at the time of placing your order.

Delivery charges are not included in the price of Goods displayed in The Crafty Boater shop.  Delivery options and related charges will be presented to you as part of the order process.

Orders – How Contracts Are Formed

The Buy Indie site will guide you through the ordering process.  Before submitting your order you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your order carefully before submitting it.

If, during the order process, you provide The Crafty Boater shop with incorrect or incomplete information, please contact Sarah Lee Creative Services as soon as possible by emailing us at [email protected].  If we are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it.  If you do not give us the accurate or complete information within a reasonable time of our request, Sarah Lee Creative Services will cancel your order and treat the contract as being at an end.  If Sarah Lee Creative Services incur any costs as a result of your incorrect or incomplete information, Sarah Lee Creative Services may pass those costs on to you.

Your Order constitutes a contractual offer that Sarah Lee Creative Services may, at Sarah Lee Creative Services sole discretion, accept.  Sarah Lee Creative Services acknowledgement of receipt of your order does not mean that we have accepted it. Sarah Lee Creative Services acceptance is indicated by sending you an Order Confirmation by email through The Buy Inndie website.  Only once the confirmation email has been sent have sent will there be a legally binding Contract between Sarah Lee Creative Services and you.

Order Confirmations shall contain the following information:

  • Your Order Number;
  • Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
  • Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;

In the unlikely event that Sarah Lee Creative Services do not accept or cannot fulfil your order for any reason, We will explain why in writing.  No payment will be taken under normal circumstances.  If Sarah Lee Creative Services has taken payment any such sums will be refunded to you as soon as possible and in any event within 1 week.

Delivery

All Goods purchased through will normally be sent within 1-3 working days after the date of your order confirmation unless otherwise agreed or specified during the order process (subject to delays caused by events outside of Our control).

If Sarah Lee Creative Services are unable to send the goods within the specified time frame you will be notified, and a refund offered if appropriate.

Faulty, Damaged or Incorrect Goods

By law, Sarah Lee Creative Services must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information Sarah Lee Creative Services have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences).  If any digital content is included in the goods, that digital content must also conform.  If any goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) goods, please contact Sarah Lee Creative Services at [email protected] as soon as reasonably possible to inform Sarah Lee Creative Services of the fault, damage or error, and to arrange for a refund, repair or replacement.  Your available remedies will be as follows:

Beginning on the day that you receive the goods (and ownership of them) you have a 30 calendar day right to reject the goods and to receive a full refund if they do not conform as stated above.

If you do not wish to reject the goods, or if the 30 calendar day rejection period has expired, you may request a repair of the goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, Sarah Lee Creative Services may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.  If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods.  If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.

If, after a repair or replacement, the goods still do not conform (or if Sarah Lee Creative Services cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the goods at a reduced price, or to reject them in exchange for a refund.

If you exercise the final right to reject the goods more than six months after you have received the goods (and ownership of them), Sarah Lee Creative Services may reduce any refund to reflect the use that you have had out of the goods.

Within a period of six months after you have received the Goods (and ownership of them), if the goods do not last a reasonable length of time, you may be entitled to a partial refund.  Please be aware that after six months have passed since you received the goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.

Please note that you will not be eligible to claim under this Clause if Sarah Lee Creative Services informed you of the fault(s), damage or other problems with the goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the goods for an unsuitable purpose that is neither obvious nor made known to Sarah Lee Creative Services and the problem has resulted from your use of the goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not return goods to Sarah Lee Creative Services under this clause merely because you have changed your mind.  If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling-off period within which you can return goods for this reason. 

To return Goods to Sarah Lee Creative Services for any reason, please see the returns policy

Refunds will be issued within 14 calendar days of the day on which Sarah Lee Creative Services agree that you are entitled to the refund.

Refunds for damaged goods will include all delivery costs paid by you when the Goods were originally purchased, and will be made using the same payment method that you used when ordering the Goods.

For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

Cancelling and Returning Goods if You Change Your Mind

If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the contract for any reason.  This period begins once your order is complete and Sarah Lee Creative Services have sent you your order confirmation, i.e. when the contract between you and Sarah Lee Creative Services is formed.  You may also cancel for any reason before Sarah Lee Creative Services send the order confirmation through The Buy Indie website.

If the goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the goods.

If the goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of goods.

If you wish to exercise your right to cancel under this Clause, you must inform Sarah Lee Creative Services of your decision within the cooling-off period.  You may do so by emailing us at [email protected] or by post to Sarah Lee, Skûtsje, Lechlade Marina Downington, Lechlade GL7 3DL. and we will include this information with the order confirmation.  Cancellation by email or by post is effective from the date on which you send Sarah Lee Creative Services your message.  Please note that the cooling-off period lasts for whole calendar days.  If, for example, you send Sarah Lee Creative Services an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.  If you would prefer to contact Sarah Lee Creative Services directly to cancel, please use the following details:

Email: [email protected];

Post: Skûtsje, Lechlade Marina, Downington, Lechlade GL7 3DL;

In each case, providing Sarah Lee Creative Services with your name, address, email address, telephone number, and order number.

Sarah Lee Creative Services may ask you why you have chosen to cancel and may use any answers you provide to improve our goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

Please note that you may lose your legal right to cancel under this Clause in the following circumstances:

If the goods are sealed for health or hygiene reasons and you have unsealed those goods after receiving them; Earrings fall into this category

If the goods consist of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software and you have unsealed the goods after receiving them;

If the goods have been personalised or custom-made for you;

If the goods have been inseparably mixed with other items (according to their nature) after you have received them (such as paint colours to mix to a new colour)

Please ensure that you return goods to Sarah Lee Creative Services no more than 14 calendar days after the day on which you have informed Sarah Lee Creative Services that you wish to cancel under this Clause.

You may return goods to Sarah Lee Creative Services by post or another suitable delivery service of your choice to Sarah Lee Creative Services returns address at Sarah Lee Creative Services, Skûtsje, Lechlade Marina, Downington, Lechlade GL7 3DL.  Please contact Sarah Lee Creative Services at [email protected] to arrange a return. Please note that you must bear the costs of returning goods to Sarah Lee Creative Services if cancelling under this clause. We will also reimburse you for reasonable postage or shipping costs (up to the equivalent of Royal mail 1stclass standard postage) The cost of returning Goods to Sarah Lee Creative Services should not normally exceed the cost of having them originally delivered to you if you use the same carrier. 

Refunds under this Clause will be issued to you within 14 calendar days of the following:

The day on which Sarah Lee Creative Services receive the goods back; or

The day on which you inform Sarah Lee Creative Services (supplying evidence) that you have sent the goods back

If We have not yet provided an order confirmation or have not yet dispatched the Goods, the day on which you inform Sarah Lee Creative Services that you wish to cancel the contract.

Refunds under this Clause may be subject to deductions in the following circumstances:

Refunds may be reduced for any diminished value in the goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop).  Please note that if Sarah Lee Creative Services issue a refund before we have received the goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if Sarah Lee Creative Services find that the goods have been handled excessively.

Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that Sarah Lee Creative Services cannot reimburse for premium delivery.  We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause. We are required by law to reimburse standard delivery charges (or the equivalent) only.

Refunds under this Clause will be made using the same payment method that you used when ordering the Goods .

Our Liability to Consumers

We will be responsible for any foreseeable loss or damage that you may suffer as a result of Crafty Boaters Art breach of these Terms of Sale (or the Contract) or as a result of Sarah Lee Creative Services negligence.  Loss or damage is foreseeable if it is an obvious consequence of Crafty Boaters Art breach or negligence or if it is contemplated by you and Sarah Lee Creative Services when the Contract is created.  Crafty Boaters Art will not be responsible for any loss or damage that is not foreseeable.

We only supply goods for domestic and private use by consumers.  Sarah Lee Creative Services make no warranty or representation that the goods are fit for commercial, business or industrial use of any kind (including resale).  Sarah Lee Creative Services will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

Nothing in these Terms of Sale seeks to limit or exclude Sarah Lee Creative Services liability for death or personal injury caused by Sarah Lee Creative Services negligence or for fraud or fraudulent misrepresentation.

Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

If any event described under this Clause occurs that is likely to adversely affect Crafty Boaters Art performance of any of Sarah Lee Creative Services obligations under these Terms of Sale:

  • Sarah Lee Creative Services will inform you as soon as is reasonably possible;
  • Sarah Lee Creative Services will take all reasonable steps to minimise the delay;
  • To the extent that we cannot minimise the delay, Sarah Lee Creative Services affected obligations under these Terms of Sale (and therefore the contract) will be suspended and any time limits that Sarah Lee Creative Services are bound by will be extended accordingly;
  • Sarah Lee Creative Services will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary
  • If the event outside of Sarah Lee Creative Services control continues for more than 14 days We will cancel the contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the contract is cancelled;
  • If an event outside of Our control occurs and continues for more than 14 days and you wish to cancel the contract as a result, you may do so by contacting us either by email or post using the addresses below:

Email: [email protected];

Post: Skûtsje, Lechlade Marina, Downington, Lechlade GL7 3DL;

In each case, providing Sarah Lee Creative Services with your name, address, email address, telephone number, and order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the contract is cancelled.

Communication and Contact Details

If you wish to contact Us with general questions or complaints, you may contact by email at [email protected], or by post at Skûtsje, Lechlade Marina, Downington, Lechlade GL7 3DL.

For matters relating the Goods or your Order, please contact Us by telephone by email at [email protected] , or by post at Skûtsje, Lechlade Marina, Downington, Lechlade GL7 3DL.

For matters relating to cancellations, please contact Us by email at [email protected], by post at Skûtsje, Lechlade Marina, Downington, Lechlade GL7 3DL, or refer to the relevant Clauses above.

Complaints and Feedback

Sarah Lee Creative Services always welcome feedback from our customers and, whilst Sarah Lee Creative Services always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

If you wish to complain about any aspect of your dealings with Sarah Lee Creative Services, please contact Us in one of the following ways:

In writing, addressed to Sarah Lee, Skûtsje, Lechlade Marina, Downington, Lechlade GL7 3DL;

By email, addressed to Sarah Lee at [email protected];

How We Use Your Personal Information (Data Protection)

All personal information that Crafty Boaters Art may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

For complete details of Sarah Lee Creative Services collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy.

Other Important Terms

We may transfer (assign) Sarah Lee Creative Services obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if Crafty Boaters sell the business).  If this occurs, you will be informed by Sarah Lee Creative Services in writing.  Your rights under these Terms of Sale will not be affected and Crafty Boaters obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

You may not transfer (assign) your other obligations and rights under these Terms of Sale (and under the contract, as applicable) without Our express written permission.

The contract is between you and Sarah Lee Creative Services.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.  This is subject to sub-Clause 18.2 and any purchaser to whom the guarantee has been transferred under that sub-Clause will be entitled to enforce the guarantee.

17.4       If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale.  The remainder of these Terms of Sale shall be valid and enforceable.

17.5       No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

17.6       We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.  If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.  If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 14 days of your cancellation.

  1. Law and Jurisdiction

18.1       These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

18.2       If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 19.1 above takes away or reduces your rights as a consumer to rely on those provisions.

18.3       If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

18.4       If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the  exclusive jurisdiction of the courts of England & Wales.

 

 

Part 3 CRAFTY BOATERS MARKETS TERMS AND CONDITIONS

 

By purchasing a stall at Crafty Boaters Markets you are agreeing to the terms and conditions set out below.

 

  1. Goods are predominantly handmade by you (i.e using raw materials to create your own unique items, or to create items from a pattern), and comply with all regulations, such as UKCA marking and food hygiene regulations where required). Please provide proof
  2. We do not offer stalls to franchises, only independent small businesses
  3. We do not accept vintage items unless approved by us.
  4. We do not accept any items being sold as ‘lucky dip’ that are not handmade by you
  5. Upcycling is permitted but only if the item is significantly altered from the original
  6. We do not accept stalls selling supplies, unless they are craft kits
  7. We do not accept food vendors (i.e. selling hot food, sandwiches or drinks) for consumption at Lechlade Memorial Hall
  8. Neither Crafty Boaters or Lechlade Memorial Hall will accept liability. You must have your own public liability insurance to participate in this event. Please provide proof
  9. If you need electricity, please let us know at the time of booking, and we will try to accommodate your request. We can’t guarantee that you will be placed near a socket, especially if we have many requests. For safety reasons, extension leads and naked flames are not allowed.
  10. The markets will run from 10.00 – 16.00 on all dates.
  11. Sellers can set up from 08.30. We insist that sellers do not pack up before 16.00
  12. There will be no admittance to the site for sellers after 09.45 for markets.
  13. You are permitted to park in the Lechlade Memorial Hall all day.
  14. Your pitch must be left clean and tidy. Please take away your own rubbish.
  15. Stalls must not expand beyond their allocated pitch.
  16. We advertise the market with as many local social media pages as possible on Instagram & Facebook. In addition, we advertise in the Witney Gazette, Wiltshire & Gloucestershire Standard, Stallfinder and UKCraftfairs, and pay for advertising with Evvnt. However, we expect our sellers to promote the market as well.
  17. When advertising please use the correct title: Crafty Boaters Handmade Market, or Crafty Boaters Christmas Market
  18. Refunds (if paying in full when booking): A refund minus £5 admin fee will be given up to 6 weeks prior to the date of the market up to an including 01/02/25 (Spring market) 01/06/25 (Summer market), 01/09/25 (Autumn market, 01/10/25 (1st Christmas market) 14/10/25 (2nd Christmas market). After this date no refund will be given.
  19. Refunds (if paying by non-refundable £10 deposit): If you have paid in full before the due date for the remainder of your pitch fee, a refund (minus £10 deposit) will be given up to 6 weeks prior to the date of the market up to an including 01/02/25 (Spring market) 01/06/25 (Summer market), 01/09/25 (Autumn market), 01/10/25(1stChristmas market) 14/10/25 (2nd Christmas market). After this date no refund will be given.
  20. Pitches are not transferable. If you can no longer come to the market, you are not permitted to transfer your pitch to someone else. All pitch applications must come through Crafty Boaters
  21. No touting. Anyone seen touting for sellers to join other markets, online selling platforms, or other marketing services without the approval of Crafty Boaters Markets will be asked to leave the market immediately.

 

 

 

 

 

 

 

About Us

Martin and I first established Crafty Boaters in 2019 when we set up running Airbnb on our narrowboat. During the first lockdown, with our narrowboat closed to guests I rediscovered my love of art and started painting again.  After a second lockdown in November 2020, and craft fairs cancelled we set up Crafty Boaters Markets.

Today, we no longer have the Airbnb, and now concentrate our efforts as organisers of Crafty Boaters Markets in Lechlade-on-Thames. In addition, I now create, teach, and sell my folk art painting felt decorations.

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